Delivery Options Overview

At Meow² Kitchen, we provide flexible shipping solutions for your orders. Choose cost-effective standard parcel delivery, fast express courier, or reliable freight forwarding for bulk purchases. You can also opt for local pickup if available. This page outlines all shipping options and procedures.

1.

Place your order and select your preferred delivery method

2.

You will receive an order confirmation email

3.

Wait for your package to be dispatched and delivered

4.

Receive and inspect your orders

FAQs

How long will it take to receive my order?

Standard shipping typically takes 7–15 business days, depending on your location. Express shipping via DHL or UPS takes 3–7 business days. Orders are processed within 1–2 business days before dispatch. You will receive a tracking number by email once your order ships. Please note that customs clearance may cause additional delays for international orders.

What should I do if my glassware arrives broken?

We pack every glass item with thick foam and reinforced cartons to prevent breakage. If your order arrives damaged, please contact us within 48 hours of delivery with: (1) photos of the outer packaging, (2) photos of the broken items, and (3) your order number. We will arrange a (free) replacement or issue a full refund — no return required. Your satisfaction is our priority.

Can I change or cancel my order after placing it?

Yes, you can modify or cancel your order free of charge within 24 hours of purchase, as long as it has not entered production or shipping. After 24 hours, or once the order has been dispatched, changes may not be possible. For custom-engraved or made-to-order items, cancellation is only available before production begins. Contact us immediately at ada@zaza-zaza.com if you need to make changes.

Do you ship internationally?

Yes, we ship worldwide to most countries and regions. International shipping rates and delivery times vary by destination — you can calculate the exact cost at checkout by entering your shipping address. Please note that international orders may be subject to import duties, taxes, or customs fees charged by your country. These fees are the responsibility of the recipient and are not included in our shipping charges. We recommend checking your local customs policy before ordering.

Is sample shipping available?

Yes. Samples will be sent via express courier. The shipping cost for samples is usually borne by the buyer. We will arrange shipment within 2–3 business days after receiving your shipping account or freight payment. A tracking number will be emailed to you once the sample is dispatched. Customs delays may occur for international sample shipments.